Frequently Asked Questions


How can I edit my shipping address?

We ship items out quickly, so please email info@nancyvolpeberinger.com with the correct shipping address within 24 hours of your order.


What kind of shipping do you offer?

Our shipping flat rate for merchandise is $8. See the Shipping & Returns section for more.

I don’t see the sizes listed. Can you explain how sizing works?

We have included the model height in every product description for your reference. Many garments have been created to allow for alterations. Please reach out if you have questions about the sizing or fit of a specific item.


Do you offer exchanges?

We do not offer refunds or exchanges. All sales are final. Don’t hesitate to contact us with any questions before your purchase.

How do I inquire about a custom piece?

Please fill out a page in the Contact Us section and we will get back to you within 24 hours. We love collaborating on custom designs to make your vision come true!

I cannot find the answer to my question. How can i get in touch?

Please fill out a page in the Contact Us section and we will be more than happy to help.